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A connected service journey that gives customers a faster path to help, accelerates the actions that protect cashflow and removes hours of operational administration from every week.
Compare the three options ↓01–04 / The delivery pathway
The foundational journey has already been workshopped. The next step is to revise the detail with the right stakeholders, secure formal sign-off, then move through build, automation and service management.
Revision & sign-off
We will refine the agreed journey, close any remaining gaps and confirm the detailed form logic, ownership and automation requirements with the appropriate stakeholders.
Form building
Design and build upgraded forms that adapt to the customer’s needs, reduce confusion and capture complete, structured information the first time.
Automation flow building
All automations will be built in Supagas' preferred software, Make. This includes notifications, routing, follow-up and escalation flows. Our recommended AI intelligence layer can answer common questions, personalise guidance and triage requests before they reach the team.
Recommended: AI intelligence layerMonday.com service system
Connect the customer journey to a Monday.com service system where every request has an owner, priority, status and target. Leadership gets a live view of response times, backlog and bottlenecks.
This is a customer-side solution. It will not integrate with Pronto or any custom Supagas ERP system. All included automations will be built in Supagas' preferred software, Make.
Three direct gains from fixing the customer issue journey.
Faster answers, fewer repeated explanations and clearer progress from first contact to resolution.
Payment, billing and account issues are identified sooner, routed correctly and followed up consistently.
Structured intake, automation and clear ownership remove manual triage, chasing and duplicated work.
05 / The return
Cylinder issues, invoice questions and delivery enquiries can remain open for up to two weeks. At this scale, every extra handoff creates more chasing, more duplicated administration, slower resolutions and greater pressure on cashflow.
Even if only 1% of customers need help in a month, that is 3,500 active issues. At a conservative 30 minutes of administration per issue, that represents 1,750 hours of team capacity every month.
Illustrative scenario, not a forecast. Using an indicative $85 fully loaded hourly cost, 1,750 hours represents $148,750 in monthly administrative cost, or $1,785,000 annually, before considering faster payment resolution, retention or customer experience gains.Current potential admin wastage
$148,750 every single month06 / Commercial summary
Each tier is a complete project. The difference is how much of the customer service journey becomes intelligent, accountable and measurable.
Give every customer a clear path and give the team complete, correctly routed information from the start.
Included
Resolve more questions at the point of contact and intelligently triage the issues that still need a person.
Everything in tier one, plus
Connect every request to an accountable workflow, then turn service performance into management insight.
Everything in tier two, plus
Our recommendation
The enterprise value is much bigger than a better form. It is a closed loop that improves the customer experience, helps protect cashflow and gives the Supagas team back substantial administrative time.
Proceed with tier three ↗$115,000 ex GST · Indicative 16–20 week deliveryWhy Click Road
Click Road brings customer journey strategy, conversion-led form design, automation engineering, practical AI and Monday.com operations into one accountable team. Supagas does not need to coordinate separate consultants, developers and software specialists, or translate the same problem between them.
We connect the customer-facing experience to the operational system behind it. The result is not simply launched. It works in the real business. That combination of strategic clarity, technical delivery and commercial focus makes this offering exceptionally hard to match.